Delivery information

<Delivery information>

All orders will be placed after receiving the order confirmation email
It will be processed within 1-2 days (excluding weekends and public holidays) based on business days.

In addition, when the ordered product is shipped, you will be notified of the shipping confirmation.

If delivery is delayed or there is a problem, we will inform you separately.

※Orders from September 15th to September 23rd cannot be dispatched on the same day due to a public holiday in Korea.
Delivery is possible from the 24th. Please understand.※

<Delivery period>

If the product is in good stock after the order or payment is completed
Based on business days, it will be shipped from Lotop's distribution center in 1 to 2 days.

Depending on the delivery area and the ordered product, there are differences depending on the shipping status,
Generally, you can receive the product within about 5 to 8 days after ordering.

If the delivery of the product is delayed, we will contact you separately.

<Shipping fee>

Customs duties and taxes are free and all will be borne by Rotop.

Total order amount 15,000 yen or more: Free shipping
Total order amount 15,000 yen or less: Paid delivery

In the case of paid delivery, the shipping fee varies depending on the size and weight of the product and the delivery area.
For details, please refer to the information on the website when ordering.


<How to check the order status>

Once the order is delivered, it can be used to check the status of the order
You will be notified by email with a tracking number and a verifiable link.
Of course, you can also check it on the homepage.

It takes about 48 hours to see the tracking information.

If you do not receive your order within 15 days of receiving the delivery confirmation email
Contact lotuff@theLOTUFF.com
Please let us know your name and order number and we will guide you as soon as possible after the survey.


<Refunds, returns and exchanges>

Please refer to the following items when refunding, returning or exchanging products.

If the item is unused, we will accept returns within 30 days after delivery, and we will refund the entire order amount excluding the return shipping fee.

If the product arrives damaged, please contact lotuff@theLOTUFF.com with your order number as soon as possible.
Please email us a picture of the condition of the product.

If you have any questions, please feel free to contact us at lotuff@theLOTUFF.com.